Privacy Policy

At Big Candy Casino, we value the trust and loyalty of our players. We are committed to protecting your personal data and ensuring that it is handled with care and respect. This privacy policy explains how we collect, use, and safeguard your information. We encourage you to read it carefully to make informed decisions regarding your experience with our casino.

Data Processing

This Privacy Policy outlines our responsibilities under gambling laws to process the personal data of players. The processing of personal data is essential for participating in games and providing the associated services.

Big Candy Casino is operated by Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a license from Antillephone N.V.

By using our services, you agree to this Privacy Policy. Please note that we may update this document periodically, so we recommend reviewing it regularly. Continued use of our services indicates acceptance of any changes.

Collection of Information

We collect various types of personal information through our website, including:

1. Information provided during registration and subsequent communications (e.g., names, contact information, identification documents).
2. Records of interactions across different communication channels.
3. Transaction histories and data related to website usage.
4. Documents for identity verification and compliance checks.

Usage of Information

The information we collect is used for the following purposes:

1. Processing transactions and bets.
2. Providing requested services and support.
3. Conducting necessary verification and compliance checks.
4. Sending promotional materials, with your consent.
5. Ensuring compliance with legal obligations, such as anti-money laundering regulations.
6. Monitoring activities to detect and prevent fraudulent or illegal behavior.
7. Conducting market research and analyzing aggregated data.

Marketing Communications

With your consent, we may use your personal information to send promotional communications about our products and services. You have the option to opt out of receiving these messages at any time via your account settings or by contacting our support team.

Disclosure of Information

We do not sell or rent your personal data. However, we may share your information within our group or with trusted business partners when necessary for service delivery or to comply with legal requirements. Third-party service providers may also access your data for processing purposes related to our business operations.

Data Security and Retention

We prioritize the security of your personal data and adhere to strict legal standards to ensure its protection. Your personal information will be stored for the period required by law and for a minimum of five years after account closure, as stipulated by anti-money laundering regulations.

Cookies and Tracking

We use cookies and similar technologies to enhance the functionality of our website, analyze usage, and support marketing efforts. You can manage your cookie preferences through your browser settings, but please note that limiting cookies may impact your experience on our website.

Your Rights and Contact Information

You have the right to request corrections to your personal information, update your details, or object to its use for marketing purposes. If you have any questions or concerns, you can contact our Data Protection Officer (DPO) via email. Under GDPR, you also have the right to file complaints with the relevant supervisory authorities.

This Privacy Policy reflects our commitment to safeguarding your privacy while providing a secure and compliant gaming environment. For any questions or requests related to your data, please feel free to contact us.